Contact the lab

Talk to the people who prep your genetics.

Questions on an isolate, a LOT number, a documented cross or an order in transit: reach us directly. No ticket queue, no bots. Real technicians, and a free replacement whenever something arrives compromised.

< 1 working dayTypical reply time
FreeReplacements on damage
United KingdomSterile-prepared & dispatched
Get in touch
Email support
The fastest way to reach us. Include your LOT or order reference and we'll get straight to it.
Response time
Within one working day
Real technicians, no ticket queue. Most enquiries are answered the same day.
Based in
United Kingdom
Every isolate is prepared and dispatched under sterile protocol from our UK facility.
Received a syringe that leaked or a swab that arrived compromised? Email a photo and your LOT number and we'll send a free replacement. No forms, no fuss. Everything we supply is for microscopy use only.
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